BOOKING CONDITIONS

 

OUR RESPONSIBILITIES

 

1. YOUR VACATION RESERVATION

 

On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected vacation. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent.

 

2. PRICE GUARANTEE

 

a) Trip Prices: Are based on costs, tariffs, taxes, charges, levies and exchange rates in the appropriate operating region as of, and are applicable from: 19 February 2016 - USA & Canada, 19 February 2016 – Europe, 19 February 2016 Europe (Winter), 19 February 2016 - Asia, 19 February 2016 - Australia & New Zealand and 19 February 2016 - Latin America. Should these change, the price of your vacation may increase. If the total price increases by more than 10%, you may cancel, without penalty, within 3 DAYS after we notify you of the increase. Except as explained below, we will not increase the price of your land vacation after we receive your full deposit for your land vacation. In exchange for this guarantee, no refund will be made if the cost factors described above are reduced.

 

b) Airline Fuel Surcharges, Air-Related Taxes, Fees and Restrictions, and levies imposed by any government or its agencies: All quoted land and air prices include airline fuel surcharges and Air-Related Taxes and Fees, applicable as of the dates noted above. However, if the customer is notified of the potential for a price increase and we have received the customer’s written or verbal consent prior to accepting any payment, we reserve the right to recover from you increases in those surcharges. Any additional fees charged by the airlines, such as baggage handling, seat selections, and/or any other services are the sole responsibility of the passenger(s). Additional air-related restrictions apply.

 

3. IF WE CANCEL OR CHANGE YOUR VACATION

 

3.1 Contiki reserves the right to change or cancel any trip departure in accordance with operating requirements or circumstances beyond its control.

 

3.2 If a cancelation is made any time prior to the trip departure*, Contiki’s only liability will be to refund the passenger the amount it has received for the booking. Contiki will try and re-book the same or a similar trip and, where flights have been confirmed by Contiki, will attempt to confirm air seats for the new date selected, subject to availability. Contiki is not liable for any changes, amendment or cancelation penalties incurred on any other travel arrangements purchased separately.

 

3.3 If an alternative trip is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki vacation without payment of any transfer fee. *Please Note: The start date constitutes the date indicated on Contiki’s invoice. If you do not join the trip on the start date then cancelation fees will be 100%.

 

 

 

3.4 If the change or cancelation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.

 

3.5 Contiki is not responsible for the costs of any other travel arrangements affected due to our cancelations or rescheduling of any trip departure.

 

4. VACATION DETAILS AND CONDITIONS

 

4.1 The information in our brochure is correct to the best of our knowledge at the time of going to print (May 2015 - USA & Canada, August 2015 - Europe, May 2015 - Europe (Winter), October 2014 - Asia, March 2015 - Australia & New Zealand and April 2015 - Latin America) but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it.

 

4.2 With respect to Contiki’s touring program Contiki will do our best, at our discretion, to select accommodations, sightseeing trips and transportation to give you good value for your money.

 

4.3 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancelations.

 

4.4 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will assume any responsibility or liability if clients’ special meal requests are not fulfilled.

 

4.5 We reserve the right to alter or substitute the type, the size of vehicle and/or the style of transport mentioned in the brochure, resulting in occasionally having to utilise transport without some of the features promoted including WiFi & power outlets. Please note there are strict laws in Europe governing Driver’s driving hours and this may necessitate utilizing public transportation in some cities.

 

 

 

4.6 WiFi service is available in many Contiki guestrooms and/or the public areas of most properties. In many itineraries there is paid WiFi on-board the coaches. The WiFi on the coaches uses the cellular phone network and as a result the connection will be slower than standard broadband and at times may not be available. In some countries and on some coaches this service will not be

 

available, in particular regional tours in Turkey, Egypt, The Balkans & Greece.

 

 

 

5. LIABILITY

 

5.1 Contiki is responsible for properly arranging and conducting your vacation.

 

5.2 As a Trip Operator, Contiki makes arrangements with carriers, hoteliers and other independent suppliers to provide you with some or all of the travel services you purchase. These parties are independent suppliers over whom Contiki has no direct control. Unless caused by its own negligence, Contiki is not responsible for and accepts no liability in respect of any claims, losses, damages, costs or expenses arising out of:

 

a) personal injury, sickness, disease, accident or death, however caused, including without limitation, where same results from your conduct on vacation.

 

b) loss or damage to or delay of baggage or other property unless resulting from Contiki’s negligence in which case Contiki’s liability shall be limited to the actual loss but in no event would exceed the total vacation cost.

 

c) delays and loss as a result of government action, weather, mechanical breakdown, equipment failure, labor disputes, sickness, acts of war, insurrection, terrorism, Acts of God or any other causes beyond Contiki’s direct control. Contiki cannot be responsible for interruption of air carrier service due to airline default.

 

d) acts or omissions, whether negligent or otherwise, of suppliers of services or their personnel (including, without limitation, transportation and accommodation services) or of any other person or body unless such a person or body is employed by us, or is an agent of ours, and is acting within the scope of his or her authority. In no event is Contiki liable for the acts or omissions of independent third party contractors or of its own employees or agents acting outside the scope of their duties.

 

e) loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

 

(i) any matter or topic described in sub-paragraphs (a) to (d) inclusive above.

 

(ii) your failure to obtain the necessary documentation to travel.

 

(iii) your failure to arrive on time for initial start date or for connections within the trip or to stay within or join your trip at any time after initial departure.

 

(iv) your leaving the trip prior to its completion.

 

(v) the need for Contiki to change itineraries or substitute accommodation or services, provided that Contiki makes every effort to supply the most comparable services and accommodations available.

 

(vi) cancelation of the vacation by Contiki provided that a full refund of all monies paid is made to you.

 

(vii) Many of our activities are action and adventure orientated. Sports and similar activities inherently involve risks of injury greater than those that would be encountered if you were not participating in such, and therefore, by voluntarily taking part in any sports or other such activities, you thereby acknowledge and assume any of the risks inherent therein. In the absence of negligence on our part, or on the part of our agents and representatives, neither we nor they accept any responsibility for, and shall not be liable for, any injury, illness, damage, loss, accident, expense, delay or any other irregularity resulting from your participation in any of the activities made available to you.

 

(viii) We take every reasonable precaution possible to assure your comfort, safety, and enjoyment while you are taking part in a Contiki vacation. Contiki vacations are for young 18-35 year old travelers who are in good health. A change of climate, food, time and varied cultural habits often affects travelers differently. We therefore recommend that you advise your doctor that you are taking one of our vacations and ask if he or she recommends anything for your trip, even for something as seemingly benign as an upset stomach. Since the brands of any medication to which you are accustomed may be unavailable in places to which you are traveling, we recommend you bring your own supply of any medication you will require and carry such medication in your hand luggage. Prescription drugs should be carried in the original labeled bottles. Should you fall ill during your Contiki vacation, we will make every reasonable effort to make prompt, sanitary, safe and proper medical care available to you. However, if at anytime or anywhere treatments of any sort are suggested to you that do not meet your needs or expectations, you should not hesitate to contact your own doctor. Also, please note that the same sorts of activities that can expose you to certain types of diseases at home can just as easily expose you to those same diseases abroad. This information is provided only for your convenience and we are not responsible or liable for any damages resulting from your failure to confirm or ascertain health information or medical precaution, if any, for the places which you will be visiting.

 

(ix) Contiki is responsible for taking care to arrange and conduct your vacation properly. With you in mind, we have accepted applications from and interviewed numerous potential employees, and then we select only those people whom we believe in our best judgement would be responsible and congenial, Trip Managers, Representatives and Drivers. Although we firmly believe, based on personal interviews and certain disclosures made to us by our employees, that all of our employees enjoy excellent health, we, like other trip operators, are legally unable to confirm this in most, if not all, instances.

 

 

 

YOUR RESPONSIBILITIES

 

1. BOOKING YOUR VACATION

 

1.1 In order to reserve your vacation, a deposit of US$200, per person per trip, or the full amount payable if booking is made within 45 days of departure, must be submitted to Contiki by you in respect of that vacation. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first installment of the vacation price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. In addition to the land deposit, a non-refundable air deposit of $350 per person is due at the time of booking. By paying this deposit, the air and land price is protected against any future increases. If paying by a third-party credit card your Contiki specialist will provide you a third-party authorization form that must be completely filled out and received by Contiki before payment can be received.

 

 1.2 Your land reservation will be confirmed on receipt of a deposit of US$200 per person for the first trip booked and then a deposit of US$200 for second and subsequent trips booked at the time of booking or the reservation will automatically be canceled.

 

1.3 To reserve your airfare, a non-refundable and non-transferable deposit of US$350 per person is required at time of booking. Once your airfare is confirmed and Contiki has received your air and land deposit, your air-inclusive price is guaranteed. Contiki reserves the right to issue your ticket based upon receipt of your land and air deposit. Any subsequent changes and/or revisions to your airline reservation after receipt of your deposit is subject to revision fees and/or airline-imposed change or cancelation fees. These fees are a minimum of $350, and in some instances may be up to 100% of the ticket price.

 

2. PAYING THE BALANCE

 

2.1 The balance of the vacation price must be paid by no later than 46 days before your scheduled vacation start date which shall be by the due date stated on the confirmation issued to you by Contiki.

 

2.2 Air Payment: Payment in full for your airfare booked in conjunction with your Contiki vacation may be required at time of booking for Europe, UK, Latin America and Asia trips, and is required at time of booking for Australia, New Zealand, USA & Canada trips. The Department of Transportation now requires Contiki to inform you of the following conditions.  The package price is subject to change until it has been paid in full.  When this happens, it is usually the result of increases in fuel surcharges and or government taxes.  You must consent to the possibility that, until you pay for your package in full, your price could go up.  Once you have paid in full we would only pass along increases in government taxes if applicable at that time.  Bookings made directly with Contiki have 7 days from when the first invoice is sent to cancel the booking  and request a refund, provided that the booking is still 45 days before trip start date.  Bookings made through a travel agent are subject to standard booking conditions and do not qualify for a refund.

 

2.3 If payment isn’t made by the due date, Contiki may assume that you have canceled and cancelation charges in accordance with clause 3 below will be levied by Contiki.

 

2.4 Tickets and other documents will not be forwarded until full payment and required information has been received by Contiki.

 

2.5 In the case of Late Bookings made within 45 days of your departure, the full cost of the vacation will be payable immediately on booking.  Documents can be emailed to the passenger at no additional charge or passenger can pay a $35 expedited shipping fee for physical documents. 

 

2.6 Contiki reserves the right to cancel the booking and apply cancelation charges should payments not be received within the above specified periods.

 

2.7 Travel documents will be sent to you approximately 21 days prior to trip start date* (providing full payment has been received). However, if physical travel documents are required the next day or earlier than 21 days prior to start date* (providing full payment has been received), an expedited mailing fee (which varies by state) will apply. Any documents delivered outside the USA will incur a minimum fee of $50. The actual cost will be advised at time of booking.

 

3. IF YOU CANCEL

 

3.1 If notice of cancelation is received by Contiki 46 days or more prior to trip departure, a Cancelation Fee will be retained along with the Travel Protection.

 

3.2 Notice of cancelation must be made in writing directly to Contiki.

 

3.3 Notice of cancelation must be made verbally and will not be accepted via

 

email or fax so that we can verify traveler identity.

 

 

 

3.4 The following scale of charges will apply when notice of cancelation is given after booking is confirmed:

 

COACH TRIPS

 

Europe, South Pacific, Latin America, USA & Canada trips period of notice*

 

No. of days prior to trip departure

Cancelation Fee as a % of the total trip price

46 days or more

$200 Cancelation Fee per person

45-22 days

25% of trip price

21-8 days

30% of trip price

7-1 days

50% of trip price  (75% for Latin America)

Day of departure

100% of trip price

 

 

 

Asia trips period of notice*

 

No. of days prior to trip departure

Cancelation Fee as a % of the total trip price

46 days or more

$200 Cancelation Fee per person

45-31 days

25% of trip price

30-8 days

50% of trip price

7-1 days

75% of trip price

Day of departure

100% of trip price

 

 

 

 

 

DAY FESTIVAL & EXPLORER PACKAGES PERIOD OF NOTICE*

 

No. of days prior to trip departure

Cancelation Fee as a % of the total package price

46 days or more

$200 cancelation fee per person

45-22 days

25% of package price

21-15 days

30% of package price

14-day of departure

100% of package price

 


EXTRA SERVICES PERIOD OF NOTICE*

 

No. of days prior to trip departure

Cancelation Fee as a % of the total price

45-22 days

25% of total price

22-15 days

30% of total price

14-day of departure

100% of total price

 

 

 

 

 

*Please note, for Coach Trips and Day Festival & Explorer Packages, where the percentage of the trip/package price is less than the 46 day or more penalty, the Cancelation Fee will equal $200.  For Extra Services, a minimum Cancelation Fee of $30 will be incurred if the period of notice is 45 days or less.  If the reason for cancelation falls within the terms of any vacation insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company.

 

AIR ARRANGEMENTS

 

These cancelation charges apply for airline arrangements made by Contiki: Prior to final payment a service fee of $50 per person.

 

After final payment a service fee of $75 per person plus any airline imposed penalties which may be up to 100% of the air ticket value.

 

3.4 Any cancelation of additional services within 14 days from date of service, such as pre & post accommodation & transfers, will incur a 100% cancelation fee. For cancelation of additional services outside of 14 days from date of service, please refer to the above cancelation policy.

 

3.5 These cancelation fees are in addition to any cancelation fees that may be levied by your Travel Agent. All cancelation policies valid as at 19 February 2016 and are subject to change. Final policy will be confirmed at time of booking.

 

3.6 Please note that Contiki is not liable for any cancelation penalties incurred on any other travel arrangements including air tickets purchased separately from the air and land included package.

 

* Please note: the start date constitutes the date indicated on Contiki’s confirmation

 

4. IF YOU CHANGE YOUR BOOKING

 

4.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability.

 

4.2 If the change is requested 45 days before the original trip departure no fee will be charged.

 

4.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit.

 

4.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure.

 

4.5 A name change to a different person will be treated as a cancellation.

 

4.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 3.

 

5. VACATION DETAILS AND CONDITIONS

 

5.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc. are closed. Hotel facilities may vary from place to place. Meals may vary in style.

 

5.2 Contiki’s vacations are specifically planned for those in the 18- 35 age group. Consequently the facilities and activities on a Contiki trip are not appropriate to persons outside this age bracket. If you have a question regarding the age groups, you should discuss this thoroughly with Contiki staff personnel.

 

5.3 Contiki strives to provide a safe, enjoyable and memorable travel experience for all passengers. Contiki welcomes passengers with special needs or disabilities. However, please note the following:

 

• Passengers are required to advise Contiki, in advance, of any physical, medical or other special needs that require accommodation.  A traveler information form must be completed prior to final payment.

 

• All guests must ensure they are medically and physically fit for travel. Contiki may impose safety requirements necessary for the safe operation of the trip. Contiki may also exclude an individual from participating in a trip or an activity if that individual’s participation poses a direct threat to health or safety.

 

• Contiki does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.

 

• Contiki does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. Contiki is  not responsible or liable for any losses or costs incurred as a result of  medical services obtained while on a trip, or for the quality of the care or services received.

 

• Passengers should be aware some trips include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the trip, Contiki may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which Contiki has no control. Accommodations on international trips may differ from those in the United States. Contiki cannot guarantee disability access or accommodations for passengers traveling on international trips.

 

• Contiki may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Contiki’s terms and conditions. Contiki is not responsible for any costs incurred in the event a passenger is removed from a trip. Passengers agree not to hold Contiki or any of its related entities liable for any actions taken under these terms and conditions.

 

5.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the vacation.

 

5.5 There may be times when the Contiki Trip Manager or Representative has to make a decision in your best interest or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Trip Manager or Representative and the laws of the country in which you are traveling. If you do not so comply or if, in the Contiki Trip Manager’s or Representative’s opinion, you are not compatible with the general enjoyment and well-being of other members on the trip or the smooth operation of the vacation itself, we reserve the right to refuse to let you continue with the trip. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travelers andContiki Representatives have the right to travel/work in a safe environment. Any threats to their safety, well-being or inappropriate behavior by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your vacation. In either event, you will be responsible for your own repatriation and related costs and have no claims against us.

 

5.5.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered.

 

5.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organizations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident.

 

5.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected vacation as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas while on a trip (including accommodations, meals, flights and transfers incurred due to associated delays) are at your own expense.

 

5.8 You agree that our Contiki Trip Managers or Representatives may take photographs and films of you while you are on vacation and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

 

5.9 Should you have a complaint in respect of the vacation, you should inform the Contiki Representative during the course of the vacation and if the matter cannot be resolved after the representative’s best endeavors to do so during the vacation, your complaint should be made in writing to Contiki as soon as is reasonably possible after the vacation but within 42 days thereof so that your complaint can be investigated. Email complaints to USCustomerService@Contiki.com.  Any claims made after the 42 day period will not be considered by Contiki. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing.

 

5.10.1 The agreement arising between the passenger and the Operators under this brochure and the booking made by the passenger shall be governed by the law of the State of California, County of Orange, which shall have exclusive jurisdiction in the case of any dispute between the parties.

 

5.10.2 If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.

 

5.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs.

 

 

 

 6. INSURANCE

 

For all Contiki trips it is strongly recommended that you take out comprehensive insurance coverage either through Contiki or another provider.  It should cover personal injury, death, medical expenses, repatriation expenses and evacuation expenses.  We strongly recommend your insurance also covers cancelation, personal liability and loss of personal property.  Please check that the insurance you opt to purchase covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities.   If you purchase your insurance with Contiki, this should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against cancelation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance.  Please note there will be no travel insurance provided unless you request it and pay in full directly to Contiki within 48 hours of deposit or before final payment is made, whichever comes first. Complete details of the coverage limitations and exclusions are included with your vacation invoice.

 

7. ILLNESS OR ABSENTEEISM

 

In the event of your withdrawal from a vacation after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip.

 

8. WHAT’S NOT INCLUDED IN THE VACATION PRICE

 

Airfares (unless you purchase a land + air package), air-related taxes and fees passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Tour Managers, representatives, drivers and local guides, items of a personal nature, excess baggage, and optional excursions.

 

9. WEATHER CONDITIONS

 

Under no circumstances can we be held responsible for snow or weather conditions, nor can any vacation be cancelled or amended by you at any time on the basis of snow or weather conditions.

 

 

 

GENERAL

 

1. CONTRACTING PARTIES

 

1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorized officer or director of Contiki.

 

1.2 Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you.

 

1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention, national and international law which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a trip shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.

 

1.4 Contiki is not a carrier or hotelier nor does it own aircrafts, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers.  Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. While we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Vacation Details & Conditions).

 

1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a vacation from Contiki or as having any other legal relationship with any such purchaser.

 

1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.

 

1.7 The agreement arising between the passenger and the Operators under this brochure and the booking made by the passenger shall be governed by the law of The State of California, County of Orange, which shall have exclusive jurisdiction in the case of dispute between the parties.

 

1.8 In the case of computer or human billing error we reserve the right to reinvoice passenger with correct billings.

 

2. USTOA $1 MILLION TRAVELERS ASSISTANCE PROGRAM

 

Contiki Vacations shares the coverage available under the USTOA $1 Million Assistance Program with affiliates of The Travel Corporation who, as an Active member of the USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Contiki Vacations customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Contiki Vacations. More details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, New York 10001, or by email to information@ustoa.com or by visiting their website at www.USTOA.com

 

3. VALIDITY

 

Contiki’s European programs are valid from March 2015 to March 2016.

 

Contiki’s Europe Winter programs are valid from October 2015 to March 2016.

 

Contiki’s Asian programs are valid from January 2015 to November 2016.

 

Contiki’s Australian and New Zealand programs are valid from September 2015 to September 2016.

 

Contiki’s Latin American programs are valid from August 2015 to March 2017.

 

Contiki’s USA & Canada programs are valid from July 2015 to March 2017.

 

4. OPERATING COMPANIES

 

Contiki’s European programs are operated by Contiki Holidays Limited, Travel House, St Peter Port, Guernsey, Channel Islands, with the exception of the Great Britain & Ireland, Edinburgh Festival & Military Tattoo and St Patrick’s Day trips, and the 3 & 5 day London Explorer which are operated by Contiki Travel (UK) Ltd. The principle operator of the Croatian Island Cruising product is Katarina Lines. Their terms & conditions apply (available upon request).The operator of the Turkish sailing product is Barbaros Yachting, Turkey. Their terms & conditions apply (available on request).

 

Contiki’s Europe Winter programs are operated by Contiki Holidays Limited, Travel House, St Peter Port, Guernsey, Channel Islands, with the exception of the England & Scotland trip, Hogmanay, and the 3 & 5 day London Explorer, which are operated by Contiki Travel (UK) Ltd.

 

Contiki’s Asian programs are operated by Contiki Holidays Asia Ltd., Travel House, St. Peter Port, Guernsey, GY1 2JH, Channel Islands.

 

Contiki’s Australian and New Zealand programs are operated by Contiki Holidays (Australia) Pty Ltd and Contiki Holidays (New Zealand) Limited.

 

Contiki’s Latin American programmes are operated by Contiki Holidays Latin America Ltd, Travel House, St. Peter Port, Guernsey, Channel Islands. Please note that Contiki utilises ground handlers to assist with the operation of our products. These ground handlers include: Journey Mexico (Mexico), Galakiwi (Ecuador & Galapagos Islands) and Costa Rican Trails (Costa Rica).

 

Contiki’s USA & Canada programs are operated by Contiki US Holdings Inc, 801 East Katella Avenue, Anaheim, CA 92805.